Efficient service by the government directed at customers becomes progressively more important; customers want to be able to arrange their appeals and get answers from the government whenever they would like to. Furthermore, both centralized and decentralized public authorities are facing an ever increasing need to be more efficient.
The Berkeley Publisher has proven itself in the public sector and helps governments to overcome the problems of the 21st century by using intelligent IT-facilities. Governments are able to centralize their knowledge in software-applications which decrease the response-time and ensure uniform and high-quality decision making. Online customerportals which include interactive, and knowledge-intensive tools can lower the workload of civil servants.