The big advantage of using decision tree software is that the outcome is always tailored to the specific context. Expert knowledge can be delivered in a structured way towards a group of people – like customers or colleagues – who don’t have the expert knowledge. Uniformity of action can be accomplished because the decision tree will determine the outcome instead of the unstructured judgment by a human.
A decision tree can be used for:
- greater customer reach;
- reducing internal costs;
- standardizing and documenting decision making;
- enhancing your customer satisfaction.