The government is changing rapidly. Important trends include budget cuts, e-government with civilians expecting services 24/7 and fast-changing laws. This makes good service more and more important: civilians themselves want to manage their affairs where and whenever they like. Furthermore, both centralized and decentralized governmental institutions are dealing with the need to get more efficient.
The Berkeley Publisher has proven itself in the public sector and is helping governments overcoming several challenges by implementing smart IT solutions. Governmental institutions are able to centralize knowledge in software applications, ensuring a lower response time and uniform decisions of high quality. This is done by web applications based on decision trees. These applications relieve pressure from civil servants, freeing time and money for other projects.
For example, take a person who just bought a piece of land he or she intends to build on. But is that allowed? And under what conditions? A decision tree on the website of the local government could help this person get his answers. Without the need of reading and understanding pages of legal texts, he or she can make use of the decision tree and get answers immediately.