SOLUTIONS FOR GOVERNMENTS

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Low entry for citizens and governments by centralizing knowlegde

The government is changing rapidly. Important trends include budget cuts, e-government with civilians expecting services 24/7 and fast-changing laws. This makes good service more and more important: civilians themselves want to manage their affairs where and whenever they like. Furthermore, both centralized and decentralized governmental institutions are dealing with the need to get more efficient.

The Berkeley Publisher has proven itself in the public sector and is helping governments overcoming several challenges by implementing smart IT solutions. Governmental institutions are able to centralize knowledge in software applications, ensuring a lower response time and uniform decisions of high quality. This is done by web applications based on decision trees. These applications relieve pressure from civil servants, freeing time and money for other projects.

For example, take a person who just bought a piece of land he or she intends to build on. But is that allowed? And under what conditions? A decision tree on the website of the local government could help this person get his answers. Without the need of reading and understanding pages of legal texts, he or she can make use of the decision tree and get answers immediately.

How can the Berkeley Publisher support your business challenges?

Improve your relationship with the private citizen through enhanced, cost-effective and efficient delivery of services. Information and knowledge available 24/7 by self-service for citizens. Support your employees in the right execution of legislation by smart interactive decision tools.

Efficient service by the government directed at customers becomes progressively more important; customers want to be able to arrange their appeals and get answers from the government whenever they would like to. Furthermore, both centralized and decentralized public authorities are facing an ever-increasing need to be more efficient.

The Berkeley Publisher has proven itself in the public sector and helps governments to overcome the problems of the 21st century by using intelligent IT-facilities. Governments are able to centralize their knowledge in software-applications which decrease the response-time and ensure uniform and high-quality decision making. Online customer portals which include interactive and knowledge-intensive tools can lower the workload of civil servants.

Reduce regulatory pressure for both citizens and companies.

Decision support systems for employees

Numerous tasks in governmental organizations are based on legislation and policies, which might change on a regular basis. Automation of policy can be applied in a wide range of areas. The policies can be translated into decision trees, checks, calculation tools or tailormade documents helping employees to execute in the right way.

Examples:

  • In the Tax Authority civil servants are supported by interactive decision trees for the right judgment of fiscal issues.
  • In the police emergency rooms, all sorts of protocols can be automated in decision trees to efficiently support urgent calls. By asking smart questions based on events a quick overview can be made of necessary actions.

Online Rule Wizards for citizens and entrepreneurs

If legislation changes or there is new or complex legislation, a Rule Wizard can be useful support. A rule wizard gives entrepreneurs or citizens insight into obligations arising from legislation and regulations and is intended as an instrument to reduce regulatory pressure for entrepreneurs, thereby enhancing personal responsibility through transparency.

For example, a farmer has plenty of cows on his land and wants to calculate whether his manure is in compliance with legislation. By filling in the online wizard, he is able to see whether he is in control or not.

A company wants to calculate whether they are entitled to premium deductions and low-income benefits. The user can easily do an online check, so no intermediary is required.

Rule Wizards offers not only entrepreneurs benefits; Government agencies and regulators also benefit from it:

  • Better service – The entrepreneur gets better service; The outcome of a rule aid is concrete and directly applicable to a company.
  • Fewer help questions – Entrepreneurs are better informed of the rules, making fewer assistance questions about legislation application or compliance.
  • Better compliance – Entrepreneurs can better comply with rules because entrepreneurs know they what to do.

Our Government cases

How can we help?

Curious as to what the Berkeley Publisher has to offer your organization?
Try the Berkeley Publisher for free or contact us for a demonstration:
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