Healthcare providers face major challenges: substantial budget cuts, an increase in the number of people requiring healthcare, high service expectations from clients, and mutual competition. A solution that helps overcome these challenges is the use of knowledge-intensive systems. They enable you to convert employees’ knowledge and expertise into accessible, interactive applications in an easy way.
A triage system from Berkeley Bridge ensures that the required specialist knowledge is available to all employees in a structured manner. This is done through a clear question structure, in the form of an interactive decision tree. This knowledge can then be used for, for example, determining what treatment a patient (possibly) needs, the medical urgency of a question or whether someone may have to come during consultation hours. With these triage systems, even employees with less specialized knowledge are able to give patients the best advice quickly.